Our Policy

At Faris Fragrance, we are committed to providing premium-quality fragrances with a smooth and reliable shopping experience. Our policies are designed to ensure transparency, trust, and customer satisfaction.

Authenticity Guarantee

We only sell 100% original and high-quality fragrances. Every product is carefully sourced, checked, and packed to ensure you get the best experience.

Quality Assurance

All orders go through a strict quality check before dispatch. If any product arrives damaged or incorrect, we will assist you immediately.

Order Handling & Dispatch

• Orders are processed within 24 hours.

• Shipping time may vary based on location.

• You will receive a confirmation message once your order is shipped.

Return & Replacement

Due to hygiene and safety reasons, opened fragrances cannot be returned.
However, we offer replacements if the delivered product is:

• Damaged

• Incorrect

• Leaked

• Missing item

(Proof required in the form of an unboxing video.)

Customer Support

Our team is always available to help you with any questions or concerns related to your order, products, or delivery.