Shipping Policy 

At Faris Fragrance, we aim to deliver your order safely and on time. All orders are processed within 24 hours of confirmation. Once your order is dispatched, you will receive a notification with delivery details.

Delivery Time:
Standard delivery usually takes 2–5 working days depending on your city and courier service availability. Remote areas may require extra time.

Order Processing:
Orders placed after working hours or on weekends/public holidays will be processed the next working day. All products go through quality checks before packing and dispatch.

Shipping Charges:
Shipping fee may vary based on your location and order weight. Any additional courier charges will be informed at checkout.

Delays:
Delivery delays caused by courier companies, weather conditions, or national events are beyond our control. We are not responsible for late deliveries once the parcel has been handed over to the courier.

Incorrect Address:
Customers are responsible for providing accurate shipping details. Incorrect address or missing information may result in delays or failed delivery.

Damaged or Wrong Item Received:
If your order arrives damaged, leaked, or incorrect, please contact us immediately with an unboxing video and pictures. We will arrange a replacement according to our policy.